Avaya Phone System
Business Phone Systems

800-593-7955

www.cthq.ca

Voice mail

Voicemail is one of the many applications provided to increase business efficiency
and improve client handling.
Voicemail provides the equivalent of a telephone answering machine on every
employee’s desk, indeed, voicemail facilities can be allocated to remote employees
even though they may not have a desk or telephone in the main office.
Voicemail allows callers to leave messages for you when you are out of the
office, away from your desk or engaged on another telephone call. Voicemail
messages can be retrieved either locally or remotely via any telephone (you will
be prompted for a PIN number if you are using any telephone other than your
allocated extension .Alternatively, you can forward your voicemail to your email
and collect it via your PC. This approach allows you to use your PC to display your
two different types of messages. It also frees your telephone for incoming calls
while using your PC to playback your voicemail. You can then also forward your
voicemail, just like any email. For full integration with Microsoft Exchange server
and control of voicemails from your client PC. Voicemail, when used in conjunction
with Phone Manager Application, ensures that you will never miss a customer call
again, even when the caller decides not to leave you a voicemail message. In this
case the caller’s number will be left on the Caller Display of your telephone and/or
your PC screen allowing you to dial them back upon your return.

All IP Office systems have been specifically designed to give a business a
competitive edge, by providing a total communications system. To this end a
Voicemail application is provided as standard on all IP Office systems.

 
Five voicemail modes of operation are available:

Voicemail Lite
• Voicemail Pro
• Embedded Voicemail with Auto Attendant (IP406 V2 and Small  Office Edition only)
• Voicemail Pro Networked Messaging with other voicemail systems
• Centralized Intuity Audix / Modular Messaging Voicemail
Voicemail Lite is the standard voicemail application provided with all IP Office
platforms. Voicemail Pro builds on the features and facilities offered by Voicemail
Lite and can be tailored to meet the individual needs of a business by adding
applications such as auto-attendant call recording and advanced Call Queuing.
Both Voicemail Lite and Voicemail Pro applications can reside on a Windows
2000, 2003 or XP Professional PC.
Communication between IP Office and this ‘Voicemail server’ is via IP over a LAN
connection. No specific hardware is required – not even a PC sound card.
If a PC cannot be designated as a voicemail server or you prefer to save space with
an all-in-one-box solution then Embedded Voicemail is the preferred option. This
application is provided on an Avaya supplied memory card, specially formatted
for Embedded Voicemail and with multi-lingual prompts pre-installed. On the
Small Office Edition, Embedded Voicemail uses voice compression channels to
compress stored messages and prompts.

The voicemail server is multi-lingual and can offer different prompts depending on
the user’s preferred language, independently of the other internal users’ set-ups.
Similarly, external callers can hear prompts in their own language depending on
their incoming call route (e.g. based on CLI/ANI or DDI/DID). This is very useful
to multinational companies or in multi-lingual markets.

 

Voicemail Feature and capability Comparison
Feature E m b e d d e d Voicemail Lite Voicemail pro
Supported IP Office Systems      Small Office and IP406 V2       PC Based - All IP Office systems.
Mailbox       Limited by available storage capacity only.
Message Storage Capacity   Small Office = up to 10 hours.
  IP406V2 = up to 15 hours		      1MB per minute up to hard disk capacity.
Maximum Simultaneous Calls   Small Office VCC3 = 3
  Small Office VCC16 = 10
  IP406 V2 = 4

4

    Requires licenses:
   Small Office = 10
   IP406 V1/V2 = 20
Centralized operation. No. No. Yes
Queue Announcements No. Yes Yes
Auto Attendant Yes No. Yes
Call Recording No. No. Yes
Intuity Emulation No. No. Yes