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Phone Manager Lite allows employees to take
control of their phone and calls from their networked PC. It can be used
with an analog telephone, a digital phone or IP phone for the speech
path.
Caller ID/Name Presentation (on
the desktop)
CLI/ANI is presented as standard so you can see
whose calling you before you even answer. The caller’s phone number and
name (if known to IP Office) are clearly shown on your PC, allowing you
to have a good idea what the calls about before you take it. Also shown
is information on the actual number dialed, this could be your own
Direct Dial In (DDI/DID) number, or a specific department within your
organization. You can choose to have the information pop-up on your PC
automatically as soon as a call comes in, when you answer the call, or
it can be instigated manually via a click of your mouse.
Call History
Phone Manager’s call history keeps a record of all your received,
outgoing and missed calls. Double-clicking on any record calls that
number. It even alerts you when you’ve received a new voicemail and
presents unread voicemails so they can be simply retrieved by a click of
a button.
Desktop PC Telephony Controls (standard
telephone feature from the Desktop)
Phone Manager offers telephony buttons to activate standard functions
such as Answer, Transfer, Hold, Account codes and Conference so you do
not need to remember any specific feature codes. You can also elect to
forward your calls and easily edit the forward destination using Phone
Manager. Calls can be easily parked using “drag & drop” functionality.
Four Call Park areas, which can be shared between users and operators,
or within a department, further add to the ease with which the entire
call handling process is streamlined with Phone Manager.
Personal Productivity & Collaboration
Phone Manager features a Busy Lamp Field and Direct Station Select. This
allows users to customize the application to reflect the status of their
department, immediate colleagues or the whole company as desired. The
Direct Station Select allows you to dial regularly used internal and
external numbers via a single-click. A single Direct Station Select icon
allows you to dial their work, mobile/cell phone and home numbers. The
Busy Lamp Field feature allows you to see at a glance, which’s available
to take a call, who’s already on a call and who’s placed their phone on
Do Not Disturb.
Where Microsoft Live Communications Server (LCS) is also available,
Phone Manager Users can view colleague’s presence (online, away, offline)
as well as send Instant Messages (IM). For example you could send an IM
to alert a colleague that an important call is waiting for them even
though they’re busy on a call.
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